WL
Wilna L
1 reviews | Active since Jul 2009
15 Apr 2020, 15:46
Mtn upgrade problems
Did upgrade on 6 April. All went well till I received my contract and realized the wrong phone was allocated. Phoned mtn and they told me not to accept courier delivery. Great dis that, now I cannot get help at all to sort this out. Not responding to my emails, phone 135,and no one answers. Really mtn, wake up.
Helpful (0)
Replies (8)0
Replies (8)
MTN South Africa's replyOfficial
15 Apr 2020, 17:56Good day Wilna,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Kindly provide us with the number you upgraded or you ID number.
Kind Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Kindly provide us with the number you upgraded or you ID number.
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply15 Apr 2020, 17:56
Official
Good day Wilna,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Kindly provide us with the number you upgraded or you ID number.
Kind Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point .
Kindly provide us with the number you upgraded or you ID number.
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's replyOfficial
15 Apr 2020, 18:06Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have tried to call you but cannot get through to you.
We do require the MTN account number for assistance.
You can contact the DSV delivery department as well for assistance if the device has been sent back to Midrand. The contact number for them *** option 2. Please ask them as well to assist you with the order number. Once confirmed you can contact the MTN Direct department to speak to Online team ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have tried to call you but cannot get through to you.
We do require the MTN account number for assistance.
You can contact the DSV delivery department as well for assistance if the device has been sent back to Midrand. The contact number for them *** option 2. Please ask them as well to assist you with the order number. Once confirmed you can contact the MTN Direct department to speak to Online team ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply15 Apr 2020, 18:06
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have tried to call you but cannot get through to you.
We do require the MTN account number for assistance.
You can contact the DSV delivery department as well for assistance if the device has been sent back to Midrand. The contact number for them *** option 2. Please ask them as well to assist you with the order number. Once confirmed you can contact the MTN Direct department to speak to Online team ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have tried to call you but cannot get through to you.
We do require the MTN account number for assistance.
You can contact the DSV delivery department as well for assistance if the device has been sent back to Midrand. The contact number for them *** option 2. Please ask them as well to assist you with the order number. Once confirmed you can contact the MTN Direct department to speak to Online team ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
WL
Wilna L's updateReviewer Update
15 Apr 2020, 18:27My nr is ***
WL
Wilna L's update15 Apr 2020, 18:27
Reviewer Update
My nr is ***
WL
Wilna L's updateReviewer Update
15 Apr 2020, 18:33I did not receive any calls from mtn, or missed calls. My account nr is A***
Phone br ***
Phone br ***
WL
Wilna L's update15 Apr 2020, 18:33
Reviewer Update
I did not receive any calls from mtn, or missed calls. My account nr is A***
Phone br ***
Phone br ***
WL
Wilna L's updateReviewer Update
15 Apr 2020, 19:23Don't understand why I should call the courier company. The order is incorrect, so I do not want them to deliver
WL
Wilna L's update15 Apr 2020, 19:23
Reviewer Update
Don't understand why I should call the courier company. The order is incorrect, so I do not want them to deliver
WL
Wilna L's updateReviewer Update
16 Apr 2020, 11:44Still waiting for mtn to contact me
WL
Wilna L's update16 Apr 2020, 11:44
Reviewer Update
Still waiting for mtn to contact me
WL
Wilna L's updateReviewer Update
17 Apr 2020, 11:45Could my upgrade be resolved please, or else just cancel my contract,if it is so difficult to fix your mistake!!
WL
Wilna L's update17 Apr 2020, 11:45
Reviewer Update
Could my upgrade be resolved please, or else just cancel my contract,if it is so difficult to fix your mistake!!
WL
Wilna L's updateReviewer Update
29 Apr 2020, 15:30COULD SOMEONE AT MTN PLEASE CONTACT ME SO THIS CAN BE RESOLVED!!!!!!!!!!!!!!!
WL
Wilna L's update29 Apr 2020, 15:30
Reviewer Update
COULD SOMEONE AT MTN PLEASE CONTACT ME SO THIS CAN BE RESOLVED!!!!!!!!!!!!!!!