MP
Melanie P
1 reviews | Active since Nov 2019
03 Nov 2019, 19:08
MTN upgrade PATHETIC!
Upgrade was made on 18 October online. No delivery was made so far. When I contact MTN I receive this automated message: Please be advised that no data has been received. Account number: A*** PR Du Plessis The account, however is already changed on my invoice and ready to be paid! I am very dissapointed with MTN's service and I am going to change to another service provider if this upgrade can not be don ASAP.
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Melanie P's updateReviewer Update
11 Nov 2019, 16:18Handed in a complaint regarding the upgrade on one of my cellphone contracts with no resolution up to date.
Hallo Peter request that I phone a number to resolve the non delivery. Number belonging to the courier company.
They confirmed that they had the package and last contact from them was on the 18th of October.
The package has been returned to MTN and advised that I should contact them instead.
I keep getting bounced from one person to another with no resolution in sight. Have been asked to send an email, supp**** adress incorrect.
I give up and wont contact MTN any longer, the service provider need to make an attempt and contact me. Keep trying till you’ve reached me, resolved the issue and delivered my package.
I am done playing games and phoning them, tired of being cut off because of the weak and absolutely pathethic quality of signal and service in my area as of late.
I’ve been home all week and will still be next week. Phone me and sort this out!
Pathetic service!!!
Regards,
PR du Plessis
***
Hallo Peter request that I phone a number to resolve the non delivery. Number belonging to the courier company.
They confirmed that they had the package and last contact from them was on the 18th of October.
The package has been returned to MTN and advised that I should contact them instead.
I keep getting bounced from one person to another with no resolution in sight. Have been asked to send an email, supp**** adress incorrect.
I give up and wont contact MTN any longer, the service provider need to make an attempt and contact me. Keep trying till you’ve reached me, resolved the issue and delivered my package.
I am done playing games and phoning them, tired of being cut off because of the weak and absolutely pathethic quality of signal and service in my area as of late.
I’ve been home all week and will still be next week. Phone me and sort this out!
Pathetic service!!!
Regards,
PR du Plessis
***
MP
Melanie P's update11 Nov 2019, 16:18
Reviewer Update
Handed in a complaint regarding the upgrade on one of my cellphone contracts with no resolution up to date.
Hallo Peter request that I phone a number to resolve the non delivery. Number belonging to the courier company.
They confirmed that they had the package and last contact from them was on the 18th of October.
The package has been returned to MTN and advised that I should contact them instead.
I keep getting bounced from one person to another with no resolution in sight. Have been asked to send an email, supp**** adress incorrect.
I give up and wont contact MTN any longer, the service provider need to make an attempt and contact me. Keep trying till you’ve reached me, resolved the issue and delivered my package.
I am done playing games and phoning them, tired of being cut off because of the weak and absolutely pathethic quality of signal and service in my area as of late.
I’ve been home all week and will still be next week. Phone me and sort this out!
Pathetic service!!!
Regards,
PR du Plessis
***
Hallo Peter request that I phone a number to resolve the non delivery. Number belonging to the courier company.
They confirmed that they had the package and last contact from them was on the 18th of October.
The package has been returned to MTN and advised that I should contact them instead.
I keep getting bounced from one person to another with no resolution in sight. Have been asked to send an email, supp**** adress incorrect.
I give up and wont contact MTN any longer, the service provider need to make an attempt and contact me. Keep trying till you’ve reached me, resolved the issue and delivered my package.
I am done playing games and phoning them, tired of being cut off because of the weak and absolutely pathethic quality of signal and service in my area as of late.
I’ve been home all week and will still be next week. Phone me and sort this out!
Pathetic service!!!
Regards,
PR du Plessis
***