MTN upgrade ongoing fail!

so frustrated and infuriated with MTN and their lack of customer service. I submitted an upgrade application for a data card on the 1st of July 2021. after not hearing from them for 2 months I decided to then proceed with another application in the hopes of completing my upgrade. I mean they are quick to phone with sales nonsense that doesn't apply! end result- I have a data card that I cannot use the data and I'm still getting debited. when trying to contact customer service, they just send you on a wild goose chase and arent actually interested in helping! and when you phone they have the audacity to say that they want to do the upgrades over the phone to limit COVID incidences in stores........ Well maybe have a better customer service centre that actually values their loyal clients!