QW
Quentin W
1 reviews | Active since Jul 2019
11 Jul 2019, 11:21
MTN upgrade old Altech auto page customer.
I have tried to upgrade. however, been told I cannot as my contract i had with Altech Auto page cellular is with MTN legal. i have tried contacting MTN legal with no success. on Monday i spent an Hour on the phone waiting for Mtn legal to answer calls. only for the voice machine to cut my call. As the call center closed at 4.
its been a week and still no response from MTN
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MTN South Africa's replyOfficial
12 Jul 2019, 11:03Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that you have not provided any of your details in order for me to investigate and provide feedback and a resolution. However, I will send you an email and await your response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that you have not provided any of your details in order for me to investigate and provide feedback and a resolution. However, I will send you an email and await your response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply12 Jul 2019, 11:03
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that you have not provided any of your details in order for me to investigate and provide feedback and a resolution. However, I will send you an email and await your response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that you have not provided any of your details in order for me to investigate and provide feedback and a resolution. However, I will send you an email and await your response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team