NM
Ngwakwana M
1 reviews | Active since Jan 2014
02 Mar 2016, 10:00
MTN Upgrade not Fully processed
Please can you advise why you have Contact Centre Agents that cannot successfully complete Upgrade Applications, i.e. they CANNOT do their jobs?<br> <br> I processed a online MTN upgrade on Friday 26/02/2016, and one of your Contact Centre Agents, Glassen Markham, called to complete the application. I was told that the application was successfully completed and that I should expect to get my phone within 3 to 5 business days<br> <br> When I called today, 02/03/2016, I am now being told that the Application is still open, meaning I won't be receiving a phone anytime soon.<br> <br> I am now phone less and want to know when this will be resolved, as this is unacceptable Customer Service.
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MTN South Africa's replyOfficial
03 Mar 2016, 11:52Hello Ngwakwana86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the relevant team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the relevant team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 11:52
Official
Hello Ngwakwana86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the relevant team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the relevant team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,