MTN UPGRADE NIGHTMARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

15 July 2022 - apply for an upgrade 16 July 2022 - oe sorry we lost your information 18 July 2022 - reapp**** contract confirmed SEQ NO: 2021 (communicated the number to be contacted through for the delivery) 12 Aug 2022 - still no phone - Call DSV Delivery - they do not have any record - Call MTN Nomthandazo Nkuna - assures me the phone is out for delivery and I should call another number - Call Malusu Shange Ref *** they say they don't have the upgrade I should call MTN - Call MTN Paul Mthembu he assured me that all would be sorted out and that my phone was out for delivery the next week - email paul to confirm, Get a mail from Hope Nsibande Ticket #*** to confirm DSV has been notified of the number they should call and that deliveries would be made from Mon-Fri 15 Aug 2022 - I follow up with Hope and Paul - none of them answer me 18 Aug 2022 - I follow up again - Paul notifies me that my parcel was sent back to MTN again and that he needs my ID 19 Aug 2022 - I send an email again to follow up - get the message that my upgrade has been cancelled and I HAVE TO START THE DAMN PROCESS FROM SCRATCH -- ARE YOU SERIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!