MTN upgrade nightmare

The sales process over the phone is infuriating. You get zero info after the call and once you take initiative (reducing customer effort should be at the top of your priorities MTN) to actually try and find out what is happening, you get sent from pillar to post.

Right now I am sitting with a new bill for a new contract but no device and no information on where to collect or when it will he delivered.

Customer care doesnt know which department assisted me. I wa given multiple numbers to call non of which helped me. I even got a number to a store, but the lady on the phone told me to the nearest MTN store.

I called the nearest MTN store Vangate Mall. The man on the phone said that store is a franchise so it does not operate in conjunction with any MTN online store.

Reached out to MTN via Facebook and Twitter no one appears to know what is happening with my upgrade.

I am beyond frustrated and as a long time MTN customer as I have had a contract for over 7 years never even missed a payment. Ensured through the countless issues I am tired and ready to end my relationship with MTN if this issue is not resolved.