MTN upgrade nightmare!!!

On the 4th of April 2019 i was convinced by MTN sales-people (Nelspruit ABSA Branch) to opt for a Huawei P30 Pro for my upgrades. They were running a promotion wherein a customer would receive a GT watch within 2 weeks of concluding the contract

That's were my nightmare started. On the 7th of May i followed up with the MTN personnel only to be told that my email was captured incorrectly. I was told that by the end of the month the watch will be there.

Today its the 24th of July 2019 i still dont have the watch. I escalated the issue with the branch manager in June of 2019 and she reassured me that i will have the watch by early July. Her energy fizzled out by the 4th of July and since then she has never given me feedback.

She said its not her problem or MTNs its Huawei people causing everything and she can only do so much as a positive outcome depends on the co-operation of Huawei.

Here i am as a loyal customer without a watch, paying full instalment, having been duped, still without answers and shocked by the lack of accountability and liability within the system. Can i just return the phone and cancel the contract???

Where is my watch? Why should i keep the phone? Why are people dragging their feet on the issue? Why am i treated as a nuisance whenever i follow up?

Can i just get my hands on the R 4000 watch as advertised, signed for and agreed? Why Why why???

Please can someone answer me on ***.