1 reviews | Active since Nov 2016
MTN Upgrade Nightmare
<p>It has been over a month that I have been struggling to get MTN to deliver my upgrade handset. The call-centre keep on promising a call-back from the representative who did the upgrade, to no avail. The delivery address is wrong on the system, which I have told them numerous times to change.</p> <p>Empty promises! I never had this problem with Autopage, but was forced to change over to MTN. </p> <p>After 4 calls to the call centre and a complaint email to MTN, still no feedback or call from them.</p> <p>Seriously disappointing!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,