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NOZIPHO N
1 reviews | Active since Jan 2016
07 Jan 2016, 16:27
MTN UPGRADE MY ACCOUNT WITHOUT MY APPROVAL
On the 16 December I discovered my contract was upgraded without my approval . I had a contract with MNT it was ending on the 30 December 2015. I did not upgrade my contract and I don't want it .<br> I contacted MTN telephonically I was told to send affidavit and ID copy. I send those requested document on the 21 December 2015 up until now my matter is not resolved I made follow up with them several time without any success. MTN loaded sms and data bundles. I don't want their service and I don't want contract with again.<br> I am not hapi with MTN...PLEASE HELP <br> THEIR ***
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MTN South Africa's replyOfficial
15 Jan 2016, 21:45Hello N1023,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply15 Jan 2016, 21:45
Official
Hello N1023,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***