RvdW
Roelof van der Westhuizen
1 reviews | Active since Aug 2010
04 Sept 2024, 09:54
MTN upgrade means downgrade. No service & phone blocked
I upgraded my MTN contract with MTN. First they cut off all my connection services without warning me. Not informed of a new SIM card to be placed in my old phone, which I still need to backup before I can use my new mobile device. Not having a phone I had to wait until I was with someone else to enable me to contact MTN customer service. Then a few days later I can't receive any incoming calls on the supposedly upgrade. MTN is completely ***********, how do you cut off the service you claim to provide?
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Replies (1)RvdW
Roelof van der Westhuizen's updateReviewer Update
05 Sept 2024, 07:59Week since upgrade and still nothing.
I can't receive incoming calls, every time I phone customer care they say switch off phone, wait 15min and switch on again.
Everytime it fails.
Do not upgrade your phone with MTN, switch providers. MTN cannot provide a service.
I can't receive incoming calls, every time I phone customer care they say switch off phone, wait 15min and switch on again.
Everytime it fails.
Do not upgrade your phone with MTN, switch providers. MTN cannot provide a service.
RvdW
Roelof van der Westhuizen's update05 Sept 2024, 07:59
Reviewer Update
Week since upgrade and still nothing.
I can't receive incoming calls, every time I phone customer care they say switch off phone, wait 15min and switch on again.
Everytime it fails.
Do not upgrade your phone with MTN, switch providers. MTN cannot provide a service.
I can't receive incoming calls, every time I phone customer care they say switch off phone, wait 15min and switch on again.
Everytime it fails.
Do not upgrade your phone with MTN, switch providers. MTN cannot provide a service.