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Ryno L

1 reviews | Active since Feb 2018

26 Feb 2018, 23:51

MTN UPGRADE - ***esT telecoms company

I have been trying for over 6 months to upgrade my mtn contract. How the hell is this kind of thing even possible with today's technology. It seems as if they are literally trying to get rid of their customers all on their own. This seems way overdue for me

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Replies (2)
MTN South Africa
MTN South Africa's reply27 Feb 2018, 10:18
Official

Good day Ryno,

It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Retentions Management and appreciate your patience while the investigation is underway.

You will be contacted as soon as is possible.

Kind regards,

Ishie.

Complaints management team.

RL
Ryno L's update01 Mar 2018, 21:09
Reviewer Update
OK there is seriously something wrong with MTN. Whether this is due to a huge incompetence of their employees or like i said, "ITS LIKE MTN IS LITERALLY TRYING TO GET RID OF THEIR CUSTOMERS ALL BY THEMSELVES", competition is just sitting back as they dont even need to do anything. I should of known that there is no way MTN will be making contact with me, as they have not regardless of the response i recieved.