Mtn upgrade issues unresolved

Item: MTN South Africa
Rating: 1
Author: Jean P

I ported ny number ( ********** 722) from Vodacom in January 2017 to take up an extended Black Friday deal with MTN. It was only completed in January since I had to wait for the phone to be sourced. In October 2018 MTN sent an SMS to say I should watch out for my personalised deal. Never received another notification about said deals. When contacting the MTN customer care centre they notified me that I’m only due for an upgrade in Aug 2019 which is impossible. The 2 year My Mtn Choice+ S contract expires in Jan 2019. I’m being sent back and forth between the call centre, Retentions dept and Mtn Corporate under which my upgrade apparently resorts. Please contact me to resolve this. Thanks

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

12 Dec 2018, 14:01

Good day Jean

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

Best regards,

MTN South Africa's reply12 Dec 2018, 14:01

Official

Best regards,

Jean P's updateReviewer Update

14 Dec 2018, 09:17

Hi. Still no feedback from MTN Direct regarding my upgrade offers. Thanks

Jean P's update14 Dec 2018, 09:17

Reviewer Update

Hi. Still no feedback from MTN Direct regarding my upgrade offers. Thanks

Mtn upgrade issues unresolved

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