JP
Jean P
1 reviews | Active since Dec 2016
09 Jan 2019, 23:37
MTN upgrade issues still unresolved
I refer to my earlier complaint of 11 December. After being contacted by a customer care consultant and being promised that MTN Direct would be contacting “within the next 10 minutes with my personalised Black Friday upgrade offers”, I have until now not heard anything from them. This is very disappointing and frustrating to say the least, since it has now almost been a month later. Please contact me urgently to resolve this.
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Replies (2)
MTN South Africa's replyOfficial
10 Jan 2019, 09:55 Good day Jean Thank you for taking time to raise your concerns with MTN.
My apologies for no contact being made with you. I will contact MTN Direct and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
My apologies for no contact being made with you. I will contact MTN Direct and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply10 Jan 2019, 09:55
Official
Good day Jean Thank you for taking time to raise your concerns with MTN.
My apologies for no contact being made with you. I will contact MTN Direct and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
My apologies for no contact being made with you. I will contact MTN Direct and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
JP
Jean P's updateReviewer Update
17 Jan 2019, 12:34Update please
JP
Jean P's update17 Jan 2019, 12:34
Reviewer Update
Update please