MTN Upgrade Issues!

The service received from @MTN of late is absolutely appalling!!!

So...We're experiencing an issue where we are unable to upgrade contracts (which are overdue at present), reason being, from what we have been advised in store, is purely due to MTN migrating systems. (I'm not sure when this migration (from "helios* to "ilula*) started, but it has apparently been causing chaos for a long time now, surely this should have been sorted out more efficiently, more so, heading into the black Friday weekend, expecting an influx of business).

*not sure about the spelling of these systems or their correct names.

We have been trying to upgrade contracts since the start of the black Friday promo, having been to a few stores, multiple times, only to hear the same sad story..."Unfortunately we cannot do anything at the moment as your contract is on the old system, but in order to upgrade, you need to be on the new system." This is clearly a problem on MTN 's side, but we apparently face the risk of losing out on these deals due to their pathetic migration process.

It has been really time consuming and rather tiresome process trying to have our contracts upgraded, not to mention the inconvenience caused.

The Black Friday deals that we wish to take advantage of expire on 09 December, but we still haven't seen any light in the matter and aren't anywhere closer to being upgraded.

Being a loyal customer, this has caused too much of an inconvenience, and this experience has been totally unsatisfactory and much of an inconvenience!

We wish to have the contracts upgraded, and hope that MTN can have this issue resolved, if not, it might be time to take our business elsewhere - doesn't seem like they're keen on keeping their customers happy at all!!!

MTN needs to take ownership of their issues and fulfill the requests of their loyal clients in a more timely manner, and we being their customers, surely should not have to lose out on any deals or the like, due to their *********** service!

Regards, Unsatisfied Customer