MTN upgrade issue

Item: MTN South Africa
Rating: 1
Author: eugene C

good day, how do I go about logging a complaint ? I was told by MTN durbanville that MTN wont get the lg v30 , i see now that it is available.

now I am stuck my samsung s8 because of mtns wrong info.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

10 Jan 2018, 20:06

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Durbanville Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply10 Jan 2018, 20:06

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to Durbanville Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

eugene C's updateReviewer Update

10 Jan 2018, 20:31

After a call today it was once again oh sorry we did not know the stock that is coming to MTN, I waited since March for an upgrade, so you can understand that I am upset . MTN omce again passing the buck and no happy customer here

eugene C's update10 Jan 2018, 20:31

Reviewer Update

MTN upgrade issue

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