MTN UPGRADE INADEQUATE

Ben Joubert 9:53 AM (0 minutes ago) to customercare

I have been trying to upgrade my contract since March 2020. Due to COVID-19 Lockdown, i NEVER RECEIVED THE CONTRACT PHONE with MTN COURIER DSV. After 8 branch visits to PAVILION BRANCH, Durban, and all emails sent to ***, NO RESPONSE! After calling 100 times, being sent from pillar to post with STILL NO HELP!!! The contract is waiting to be CREDITED OFF MY NAME (WHICH I NEVER RECEIVED) SO THAT I CAN UPGRADE TO A NEW PHONE IN STORE. NO ONE IS WILLING TO HELP. PASS THE CREDIT NOTE ON MY NAME FOR R21000 (A PHONE I DID NOT RECEIVE) AND GIVE ME MY CONTRACT THAT HAS BEEN APPROVED

LACK OF SERVICE; LACK OF RESPONSE FROM MTN!! BEEN AN MTN CONTRACT CUSTOMER FOR 20 YEARS!! SERVICE IS PATHETIC! NO-ONE KNOWS WHAT THEY ARE DOING, NOT EVEN LEGAL KNOWS HOW TO ASSIST ME WITH CANCELLING A CONTRACT I DIDN'T RECEIVE DUE TO YOUR LACK OF SERVICE!!! I WILL POST THIS ON FACEBOOK, TWITTER, HELLO PETER, AS I HAVE HAD ENOUGH OF THIS POOR SERVICE. NOT EVEN A MANAGER HAS THE DECENCY TO CALL ME BACK.

IRRATED AND HIGHLY ANNOYED CUSTOMER