EM
Eloise M
1 reviews | Active since Oct 2013
28 Oct 2015, 10:12
MTN Upgrade impossible - CONTINUED
On 23 Oct @ 6:42 I created a report relating to the impossibility of getting an upgrade. The report shows MTN responded. Which technically yes they did (ref ***), however a phone call without any resolution is not a worthwhile response...<br> I received a phone call from 2 separate individuals, but unfortunately the communication was so bad that I could not get their names.<br> <br> Since these 2 phone calls I still have got no phone... This is the perfect example of bad customer service.
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Replies (1)
MTN South Africa's replyOfficial
30 Oct 2015, 10:44Hello Eloisemy,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this .
Kindly note that the matter has been escalated to the relevant person for further assistance.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this .
Kindly note that the matter has been escalated to the relevant person for further assistance.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Oct 2015, 10:44
Official
Hello Eloisemy,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this .
Kindly note that the matter has been escalated to the relevant person for further assistance.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this .
Kindly note that the matter has been escalated to the relevant person for further assistance.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,