MTN upgrade gone wrong

After 29 days - I still have not received the device I asked to be upgraded to - but I have been billed for it.

MTN billing department are so efficient they take your money even when you haven’t been sent the correct device.

So I’m writing out of frustration. I upgraded to a new phone end of October, I was sent an incorrect phone - as in the phone I received confirmation of in the email from MTN was different to the one that was delivered. So I know it wasn’t lost in translation. The correct device was originally captured and confirmation of the upgrade was emailed to me.

I sent it back with their couriers - dsv couriers. MTN got me to phone them to see where the phone was. I did this. They delivered the phone back to MTN. So then I’ve been calling MTN every day since then to ask when the correct device will be delivered. I just get passed from pillar to post, get **** to, and ultimately have become a dissatisfied customer who wants to find a different service provider.

MTN - just cancel the upgrade you have never done, give me back the money you have billed for the more expensive device, so I can terminate my contract when the time comes. And I’ll cancel my other three contracts too.

Please. It is unbearable to deal with your call centre every day.