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PREA N
1 reviews | Active since Feb 2017
02 Feb 2017, 11:42
MTN UPGRADE GONE WRONG
<p>Good Day</p> <p>I have done an upgrade on the 1/10/2016 at the MTN Lenasia Signet Terrace and was informed at the end of the month the new amount together with the upgrade fee will be charged, end of Oct nothing happend and i was debited on the old amount, i've been to the store on 3 occassions and still it has not been resolved, i am still being debited on the old amount, how difficult can it be to correct the info on their system and take what is due to them. Unacceptable service ):</p>
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MTN South Africa's replyOfficial
08 Feb 2017, 22:23Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply08 Feb 2017, 22:23
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Best regards,