MTN Upgrade gone Horribly Wrong

Upgraded my contracted on Black Friday end of November 2020. Chose the MTN Sky Black for R799.

To date the only data allocation to this contract was 15gb anytime for the months of Dec & Jan. My subscription was over R2 000 and not according to the deal I signed up for.

According to the leaflet that advertised this package, you are to receive the following: 35gb Anytime data p/m 15gb Night-time 5gb Social p/m 5g/b Streaming p/m

Since taking out the package, I have not received my benefits, countless calls to the call centres and promises it will be sorted within 72 hours. Nothing has happened.

I spent an hour and 25 minutes on the last call including being sent from post to pillar until Mpho Ramolefi assisted (he was brilliant, but obviously he can only do what he can).

This is pathetic service as I have been a client of MTN since 2005. My patience has run out, where to next for this issue to get resolved???

SR: ***; ***; ***, *** how many more queries should be opened for this?