1 reviews | Active since Feb 2012
MTN UPGRADE FRUSTRATIONS
I have been trying to upgrade my 3 contracts from yesterday, 26/11/2018. It has become so frustrating because I am transferred from department to department with upgrade being done then terminated by MTN in error. The assistance you obtain on the 135 number is absolutely useless as each department transfers you to another without resolving the issue. I learnt that there is a company "Velocity" that is helping them with upgrades but they do not have the same deals as MTN. My upgrade for one of the contracts was a 60GB + 60GB data deal for R299.00 but they offered me a 40GB + 40GB for R499. I have spent the last day and half to try and resolve but they are so inefficient and clueless about what to do. The staff themselves are confused and inefficient that do not even know how to resolve.
I think the best solution would be to change networks.
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. According to our outsource partner the upgrade done with you was declined because they no longer have a deal that you are looking for so they could not assist any further. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. According to our outsource partner the upgrade done with you was declined because they no longer have a deal that you are looking for so they could not assist any further. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,