MTN upgrade ********** termination fees

My MTN contract was eligible for an upgrade in April 2022 and proceeded via the phone with a consultant. All went well until May 2022 when I was suddenly invoiced for termination fees, for upgrading! Never before have you charged me R1000's for upgrading and also nowhere was there ANY mention thereof.

I have numerous ticket numbers from the complaints department that continue to forward to the sales department and back again. It appears that MTN is falsely advertising their contracts and fail to inform the contract holder and have become too big to provide basic customer service. You are de*****ing people through your lack of communication or transparency and I demand you reverse these unfair termination fees.