MD
Mikhail D
1 reviews | Active since Nov 2019
05 Nov 2019, 15:33
MTN upgrade delivery
MYN could genuinely not be more useless. I made this account specifically to complain.
I ordered an upgrade on my contract and both DSV and MTN have been utterly useless. I was promised delivery within 1-7 working days and have since heard nothing on setting up a delivery time and location.
I'm considering cancelling this and going to Vodacom, this is pathetic. All the departments have sent me on a wild goose chase with on customer service agent even giving me a number that doesn't exist. I do not recommend getting a phone contract through MTN, do not waste your time.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Nov 2019, 18:39Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have sent the complaint to DSV to confirmed if they have received the parcel from the online team for delivery.
You may contact them as well for assistance in this regard. The contact number *** option 2.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have sent the complaint to DSV to confirmed if they have received the parcel from the online team for delivery.
You may contact them as well for assistance in this regard. The contact number *** option 2.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply11 Nov 2019, 18:39
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have sent the complaint to DSV to confirmed if they have received the parcel from the online team for delivery.
You may contact them as well for assistance in this regard. The contact number *** option 2.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have sent the complaint to DSV to confirmed if they have received the parcel from the online team for delivery.
You may contact them as well for assistance in this regard. The contact number *** option 2.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
12 Nov 2019, 10:01We have called DSV and they have confirmed that the device is with them for delivery they have tried to call you for delivery since the 9, 11 and today. I have called you myself this morning but cannot get hold of you.Please contact DSV on *** option 2 for assistance and confirmation of your delivery.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply12 Nov 2019, 10:01
Official
We have called DSV and they have confirmed that the device is with them for delivery they have tried to call you for delivery since the 9, 11 and today. I have called you myself this morning but cannot get hold of you.Please contact DSV on *** option 2 for assistance and confirmation of your delivery.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,