1 reviews | Active since Sept 2022
MTN upgrade
I have been a customer of MTN for many years. I have never missed a payment or complaint. My upgrade for both my contacts were due. Mondo mnt upgrades cept on phone me. I answered and the call agent told me that I am due for an upgrade. I told the person I know and will upgrade as soon I can. He told me that if do jot want to upgrade immediately My installment will be less until I upgrade . I first told him that he must just leve as it is and he cert on telling me I am making a mistake I will waist money. I then ask him can I still upgrade and he said yes I can then my installment will the be what the next contract will offer me and that I do not have to pay in. I said ok as long as I can upgrade and he told me yes. When I went to the MTN store to upgrade they told me that I have already upgraded and if I want to upgrade again I must pay in R900. I have 2 contacts and I have been paying it every month for 2 years. I did jot receive a new phone and got nothing. My daughter's birthday is around the corner and the phone was her birthday gift. I have the right to upgrade as I paid every moth and my upgrade for my 2 contracts where due. Please assist me hello Peter. I did phone back and ask to cancel but still nothing has been done.
Regards Buchler
01 Sep 2022, 11:39MTN upgrade
I have been a customer of MTN for many years. I have never missed a payment or complaint. My upgrade for both my contacts were due. Mondo mnt upgrades cept on phone me. I answered and the call agent told me that I am due for an upgrade. I told the person I know and will upgrade as soon I can. He told me that if do jot want to upgrade immediately My installment will be less until I upgrade . I first told him that he must just leve as it is and he cert on telling me I am making a mistake I will waist money. I then ask him can I still upgrade and he said yes I can then my installment will the be what the next contract will offer me and that I do not have to pay in. I said ok as long as I can upgrade and he told me yes. When I went to the MTN store to upgrade they told me that I have already upgraded and if I want to upgrade again I must pay in R900. I have 2 contacts and I have been paying it every month for 2 years. I did jot receive a new phone and got nothing. My daughter's birthday is around the corner and the phone was her birthday gift. I have the right to upgrade as I paid every moth and my upgrade for my 2 contracts where due. Please assist me hello Peter. I did phone back and ask to cancel but still nothing has been done.
Regards Buchler
01 Sep 2022, 11:39MTN upgrade
I have been a customer of MTN for many years. I have never missed a payment or complaint. My upgrade for both my contacts were due. Mondo mnt upgrades cept on phone me. I answered and the call agent told me that I am due for an upgrade. I told the person I know and will upgrade as soon I can. He told me that if do jot want to upgrade immediately My installment will be less until I upgrade . I first told him that he must just leve as it is and he cert on telling me I am making a mistake I will waist money. I then ask him can I still upgrade and he said yes I can then my installment will the be what the next contract will offer me and that I do not have to pay in. I said ok as long as I can upgrade and he told me yes. When I went to the MTN store to upgrade they told me that I have already upgraded and if I want to upgrade again I must pay in R900. I have 2 contacts and I have been paying it every month for 2 years. I did jot receive a new phone and got nothing. My daughter's birthday is around the corner and the phone was her birthday gift. I have the right to upgrade as I paid every moth and my upgrade for my 2 contracts where due. Please assist me hello Peter. I did phone back and ask to cancel but still nothing has been done.
Regards Buchler