MTN Upgrade Customer Service poor

I upgraded my husbands phone. The phone was delivered on Monday the 12th September without any charger, only a cable. So how do I charge the phone without the charger? On Tuesday the 13th September I phoned, they created the case number ref # ***. As I did not get the charger, a screen protector and a back cover. I usually get this when I upgrade. I have yet to be contacted for them to deliver, all I get is the case is still open. I have 10 days to see if the phone works and if I want to return it.

The person that did the upgrade is Kreason Govender. I have emailed him. And he has not rep**** to any of my emails.