SM
Samuel M
1 reviews | Active since Nov 2018
08 Oct 2019, 21:55
MTN upgrade cancellation
MTN customer care is useless I was offered an upgrade telephonically of which nothing as explained with regards to my Current packages not working when I am upgraded to a data sim contract which meant my minutes and sms had to go to waste which I paid for. I tried to cancel the upgrade before 10 working days and i nothing materialized and about 2 weeks ago I tried to call again and I was given a *** and that they will get back to me in 7 working days I called in after 10 working days and the matter still not attended to apparently they are waiting for channel queries to attend to the matter so I was told now I am frustrated I don’t know what to do anymore because I call in every single day .
Helpful (0)
Replies (2)0
Replies (2)SM
Samuel M's updateReviewer Update
10 Oct 2019, 17:37I don’t understand why i have to pay the early termination fee from what I heard from MTN when I took out the contract was that should I decide to cancel within 10 working days it will be canceled and no fee involved.
And I did call and send emails to cancel to MTN before the said 10 working days.
I have emails regarding the cancellation on the same month I don’t think the early termination fee applies.
If I am wrong send me the contract for the upgrade so I can verify and have a professional scrutinize it before any payment is made whatsoever.
Regards
And I did call and send emails to cancel to MTN before the said 10 working days.
I have emails regarding the cancellation on the same month I don’t think the early termination fee applies.
If I am wrong send me the contract for the upgrade so I can verify and have a professional scrutinize it before any payment is made whatsoever.
Regards
SM
Samuel M's update10 Oct 2019, 17:37
Reviewer Update
I don’t understand why i have to pay the early termination fee from what I heard from MTN when I took out the contract was that should I decide to cancel within 10 working days it will be canceled and no fee involved.
And I did call and send emails to cancel to MTN before the said 10 working days.
I have emails regarding the cancellation on the same month I don’t think the early termination fee applies.
If I am wrong send me the contract for the upgrade so I can verify and have a professional scrutinize it before any payment is made whatsoever.
Regards
And I did call and send emails to cancel to MTN before the said 10 working days.
I have emails regarding the cancellation on the same month I don’t think the early termination fee applies.
If I am wrong send me the contract for the upgrade so I can verify and have a professional scrutinize it before any payment is made whatsoever.
Regards
SM
Samuel M's updateReviewer Update
10 Oct 2019, 17:43The customer care ref for July 2019 after I made follow ups on the matter was ***
SM
Samuel M's update10 Oct 2019, 17:43
Reviewer Update
The customer care ref for July 2019 after I made follow ups on the matter was ***