MTN UPGRADE CANCELLATION

I sent this e-mail the forst time to MTN on: Date: 03/12/2019 12:59 PM To: **********

During October 2018 my wife, Elna Vorster had a call from one of your sales consultants. She was very aggressive with an offer for a new contract. Although my wife did not want any new contract, the phones were delivered to us. Refer invoice ********** 903, 25/10/2018 We returned the phones to MTN East Rand Mall. They gave us a reference form DSV couriers ********** 95. In spite of the phones being returned my account gets debited my MTN every month with R196.07: Please stop this debit order and refund me for these debit orders: 2019-02-28 ACB DEBIET:EKSTRNE VEREFFEN MTN SP A ********** ********** 166 -196.07 2019-01-31 ACB DEBIET:EKSTRNE VEREFFEN MTN SP A ********** ********** 053 -196.07 I did not approve this debit order. We do not have the phones. You immediate attention and action will be appreciated.

Up to end April these debit orders are still going of my account. I had various replies and eventually I had to send it to : From: TInus Vorster Sent: 02 April 2019 04:48 PM To: ********** ********** Subject: Upgrade Cancellation

I get a "Read" report but no reply. I am sending this e-mail again today to MTN. Lets hope they respond positively after 5 months.