MTN UPGRADE CALL CENTER PROCESS

On the 23rd I received a call from a call center agent Fiona who advised I'm due for an upgrade.

On the 25th she called me back and confirmed my upgrade with the otp number sent to me. Delivery was supposed to take place on the 31st of July 2020 with dsv courier service. Fiona also advised because of the upgrade no debit for July will take place and 1st debit will go off end of August 2020. However my account was debited.

To date no delivery was made and cannot get any information regarding my upgrade.

This is highly frustrating as no one is able to assist me with this matter.