MTN Upgrade Botched - Data Package Not Working as Confirmed by Retentions Agent

Regarding Customer Care Reference Number: 45e1cf36-f***-8b2f-35215f4a26f5

My matter is not resolved. No further response received from Customer Care.

I have renewed my MTN Contract on line number 0xx *** 6433 to an MTN Mega Gigs XS package on 01/02/2023 (24 months).

The current package includes a monthly credit of 52GB Data and 125 Minutes.

When I renewed the contract via MTN Retentions (135) - the service consultant that assisted me with the renewal confirmed that the Data portion of the package is Shareable via DataShare. I asked him to repeat the details and to confirm if ALL of the data is shareable. He then confirmed that the entire data package (52GB) is shareable.

For the past 2 months, I have only been able to share 1GB of the allocated 52GB's of monthly data.

Please advise and confirm if this can be corrected?

I require at least 20GB's to be shareable monthly.

If not possible to rectify, please confirm the cancellation process, so that I can move all of my lines to Vodacom.