Mtn upgrade and approved - contract still not activated!!!

Good day, i have been a loyal customer for many years. I have taken a cell phone contract on the 26 November 2021 (black friday). I had taken the sky silver contract with the A52s and galaxy active watch 2. After the contract was taken I was informed that the store has no stock of the watch but they will get stock a week after. Due to there being no stock at the store, they could not release the phone without the watch. I have contacted the store almost every day to possibly pick up both my phone and watch, most days i don't even get my calls return or answered. I went into the store 4 times in the past week and now i am being told they cannot get the watch. I said its fine, i will wait for the watch, at least release the phone and they say they cannot. Its going onto 3 weeks later now, my new contract has not been activated, i do not have a new phone and at the end of this month my previous contract will go off at the full amout. I am really dissatisfied with customer care, lack of returning calls and keeping the customer updated, further to this, how can you give a contract of a phone and watch you do not have stock off. There is no care or willingness to help resolve the problem. If there is someone at mtn that can you email me on ***. I honestly want to put this matter to bed.