MTN Upgrade A Joke

Second time in a row that your unbelievably inept upgrade staff have stuffed up my upgrade, last time I asked please keep my package the same and you somehow *****ed me with Roaming and data, this time upgraded to a Huawei Pro20 with watch combo, Nadine the sales lady via 808 call center assured me of both the package color pricing etc, phone arrives via delivery, no watch, So that was Wed 28th Nov. Now trying to sort this out is an impossibility as MTN simply refuse to come back to me and sort this out. Last agent I spoke to said they will fetch the new phone and cancel the upgrade ? The mind boggles ok, so fetch it then ? when and why, so apparently there was a combo deal on this phone and watch which expired in October. Who new not me, I never even knew there was specials why would I ?? Just decided to to change from Apple to Huawei thats all ?? Calls are recorded Its blatantly obvious I was confirmed this deal and since you *****ed me last upgrade I made sure and was 100% crystal clear on what I wanted and also what was promised by the agent.!!!!