MTN - Upgrade

<p>On 18 Jul an upgrade for my mother was processed with MTN Direct. The consultant, Gregory Muthen, promised that the handset will be delivered within 5 working days which should have been 25 Jul.</p> <p>On Saturday 29 Jul courier called to ask if delivery can be done at her office as he was there, this was over a weekend she was not at the office he was given an alternative address and he promised to deliver within 30 min. An hour passed and still there was no delivery and my mother then left home as she had plans.</p> <p>I mailed the consultant on 7 Aug and 11 Aug to ask if he could provide clarity on the matter to which I received no response.</p> <p>Today I contract the courier who phoned on 29 July to ask where the parcel was and was told that it was returned to MTN as there was no one home when he arrived there. </p> <p>Various calls to the MTN Direct call centre all had no success as each time I was told that the consultant who did the upgrade is the only person whom can assist, which is bizarre as I am sure all staff have access to the same information?</p> <p>At no point has MTN made contact to state that the device was returned or given any detail on when it would actually be delivered. </p> <p>Billing at the new contract rate has already commenced for something that has not been received with no clarity as to when it will. </p>