MTN Upgrade

Item: MTN South Africa
Rating: 1
Author: Zane E

On the 5th of July 2019 I upgrade my data package from the 20GB to the 80GB on paying now R499

Then at the start of August all of a sudden it dropped dramatically for that package that its now only R299

I immediately took it up with a social media team member and they just rep**** nothing could be done. Then 2 weeks ago I get a call that says because im such a very loyal customer I can get another data package for cheaper. Now I was wondering if Im such a loyal customer, why when I asked if we could maybe sort this contract to the new special amount it was flat out denied?

Because every company has it now at the same price but I pay R499

Now I just get told, but you already agreed and we can do nothing. The contract is with you? How can you do nothing? I bet if i asked to be upgrade to a higher priced contract I would be helped immediately

Helpful (0)

Replies (3)

Zane E's updateReviewer Update

23 Oct 2019, 07:17

Still no feedback from MTN

Zane E's update23 Oct 2019, 07:17

Reviewer Update

Still no feedback from MTN

Zane E's updateReviewer Update

23 Oct 2019, 13:11

This is not a promotion it was your standard fee. I believe it is your MTN stores responsibility to inform me of upcoming promotion before just doing the upgrade. But believe me after all these years at MTN I'm actually getting use to your bad service to your loyal clients. Client service is just not in your vocabulary. Now I don't know if i should upgrade my main contract or just move to someone that are willing to help and has better deals on that type of contract.

Zane E's update23 Oct 2019, 13:11

Reviewer Update

Zane E's updateReviewer Update

23 Oct 2019, 13:30

The problem you see is mine is not R299 its R499

Zane E's update23 Oct 2019, 13:30

Reviewer Update

The problem you see is mine is not R299 its R499