1 reviews | Active since Aug 2017
<p>I was due for an upgrade with MTN on the 01/08/2017, I went to my local MTN store for the upgrade. While I was going through the MTN catalogue for a phone that I wanted, I saw that there was a special through MTN for the Samsung Galaxy S8+ which comes with a free Samsung Tablet, I informed the sales lady that I would like to take the special. The lady then went to the back to chat to her supervisor, she then came back and told me that they do not have stock of the tablet for the special, I was then also told that if I wanted the special I would then need to wait for the MTN dealer to get stock of the tablet as they can only invoice the upgrade with both the S8+ and the Tablet together. I am not sure how that works as the MTN catalogue that is for the month of August, shows the special yet the special is not available, not sure how that works.</p>
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regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
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