MTN Upgrade
<p>Upgraded my package two weeks ago, they advised delivery will take place within 3 working days, still no device delivered. Tried to call to cancel the upgrade and no one is able to assist, and now I'm getting billed for something I do not have. Whenever I try to rectify it I have to wait for the person who did the upgrade, why have a call centre if no one is ever available.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,