MTN UPGRADE
<p>My Contract that was suppose to expire IN February 2017 and was upgraded **********ly in October 2016.</p> <p><br />I never requested any upgrade from MTN and now to my suprise i owe MTN a whole lot of money for something i dont know </p> <p>I was advised to send a sworn affidavit and ID copy confirm that i was **********ly upgared as they said and i sent all that in January already but my name was sent to the leagl department and it has affected my credit score very bad.</p> <p>Nobody is contacting me with regards to the number of e-mails i sent to ***** Enquiries and everbody else in between. The number i was given to call by consultant does not even exist </p>
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MTN South Africa's replyOfficial
17 Mar 2017, 22:54Thank you for your post.
We apologize for any inconvenience incurred.
Please confirm the below security points in order to assist and for security purposes.
Kindly be advised that the ***** department has investigated and finalized the request, please see the feedback from the ***** department:
REQ:***
Eppix ***
ID # ***
Disputed MSISDN # ***
Id copy and signature match , the customer is liable for the payment outstanding R1,427.20
Please make payment to the account.
You may take this up with the Ombudsman for assistance.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,
MTN South Africa's reply17 Mar 2017, 22:54
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Please confirm the below security points in order to assist and for security purposes.
Kindly be advised that the ***** department has investigated and finalized the request, please see the feedback from the ***** department:
REQ:***
Eppix ***
ID # ***
Disputed MSISDN # ***
Id copy and signature match , the customer is liable for the payment outstanding R1,427.20
Please make payment to the account.
You may take this up with the Ombudsman for assistance.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,