MTN upgrade
<p>Contacted 5 times with regards to an upgrade. Finally decided to upgrade in 27 Jan and to date have still not received the handset. Numerous phone calls , all over half an hour each and promises of delivery or escalation. Still nothing. Called again today, spoke to Samuel, put me on hold for 35 minutes. I eventually just put the phone done. </p> <p>Im now done, don't know what to do. Been with MTN for over 15 years. Clearly time for a change !!!</p>
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MTN South Africa's replyOfficial
12 Feb 2017, 20:31Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply12 Feb 2017, 20:31
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
13 Feb 2017, 21:43So it's been escalated and another day goes by with no contact at all. How is it that before the upgrade I received 3 calls a day ???? This is really not acceptable for customer service .
's update13 Feb 2017, 21:43
Reviewer Update
So it's been escalated and another day goes by with no contact at all. How is it that before the upgrade I received 3 calls a day ???? This is really not acceptable for customer service .