bL
brett L
1 reviews | Active since Jul 2010
14 May 2019, 09:50
MTN upgrade
Good day, I am eligible for an upgrade. I went to your store in Riverwalk Vereeniging to complete the upgrade and get zero feedback. Firstly I was advised that the phone would take a week, and a week later it's not their which I have had to call and follow up on. Now he is saying he csmt confirm a time frame by he guess not more than a month, a month for a phone I could import a new phone in less time. Had enough of MTN, if it isnt strikes that delay my insurance claims or consultants that never answer when you call.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 May 2019, 08:40Good day Brett
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please expect a call from our MTN Direct department for further assistance. I have enquired with them, they will check and advise.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please expect a call from our MTN Direct department for further assistance. I have enquired with them, they will check and advise.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply15 May 2019, 08:40
Official
Good day Brett
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please expect a call from our MTN Direct department for further assistance. I have enquired with them, they will check and advise.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please expect a call from our MTN Direct department for further assistance. I have enquired with them, they will check and advise.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
bL
brett L's updateReviewer Update
15 May 2019, 12:41Thank you so much Mazwi, I really appreciate your assistance and you getting back to me. This complaint has been resolved and I am satisfied
bL
brett L's update15 May 2019, 12:41
Reviewer Update
Thank you so much Mazwi, I really appreciate your assistance and you getting back to me. This complaint has been resolved and I am satisfied
bL
brett L's updateReviewer Update
22 May 2019, 11:12Cant beleive that the problems have continued. Upgrade sorted and the day my phone is scheduled for delivery the truck transporting my phone is hijacked. No one has called me to arrange a new delivery or anything. Called the call centre and explained everything and was transferred back to the IVR and then my call was dropped. Why cant someone just call you say we will arrange the delivery tomorrow or anything. MTN is the most frustrating company! Now I will need to pay the cost for a phone I havent even received. I dont want to be an MTN client anymore, because everything is a struggle. DSV are hopeless and well. Telling me I must wait for their insurance claim before i get my phone, why??? Had nothing to do with me.
bL
brett L's update22 May 2019, 11:12
Reviewer Update
Cant beleive that the problems have continued. Upgrade sorted and the day my phone is scheduled for delivery the truck transporting my phone is hijacked. No one has called me to arrange a new delivery or anything. Called the call centre and explained everything and was transferred back to the IVR and then my call was dropped. Why cant someone just call you say we will arrange the delivery tomorrow or anything. MTN is the most frustrating company! Now I will need to pay the cost for a phone I havent even received. I dont want to be an MTN client anymore, because everything is a struggle. DSV are hopeless and well. Telling me I must wait for their insurance claim before i get my phone, why??? Had nothing to do with me.