mtn upgrade

Hi All

I get a call from complaint department trying to sweet talk me into a deal that I don't want.

Told me that as soon as the consultant dropped the call with me there was no stock of the deal i signed up for.

i must take another laptop and she will credit me for 10months. What about the balance of the terms i must pay double what i signed up for. Am i stupid. really. there is no laptop bag and mouse i will get a credit for that as well.

I want the manager of sales to contact me urgently and sort this deal out for me.

Regards

On 3/6/22, ronell bisnath <***> wrote: > Contact number is *** > > On Sat, 5 Mar 2022, 08:43 Mondo Sales Admin, <***> > wrote: > >> Good day >> >> Trust you are well. >> >> Thank you for the below mail. >> >> Kindly provide the below details in order to assist with your query: >> >> ID Number: >> Contact Number: >> >> Regards >> The Mondo Team >> Mondo operating hours are Monday - Thursday, 8am-5pm and Friday, 8am-4pm. >> Closed on Public Holidays. >> www.mondo.co.za | *** >> *From:* ronell bisnath <***> >> *Sent:* 03 March 2022 14:03 >> *Subject:* Re: UPGRADE [#***] >> *CC:* ***,***,*** - Hide quoted text - >> no phone call from anyone. i am going post this on all social media and >> hello peter thanks On 3/1/22, ronell bisnath wrote: > Dear Rewardsco > > >> this email was sent out 01/03/2022 - 15:00. > i didnt get any reply or >> call >> from you or any sales person to sort > this out for me. > i am not even >> sure why am i being transferred to Mondo regarding the > query. MTN call >> centre agent contacted me. > > Very disappointed in this service for MTN. >> > >> > > On 3/1/22, Customer Care wrote: >> Good day Rewardsco , >> >> Please >> contact the customer back regarding the below . >> >> Note the customer >> copied in on the email. >> >> Mr Ronell Bisnath for further assistance >> kindly correspond with Rewardsco >> . >> >> >> We look forward to being >> of >> service to you in the future. >> >> Kind Regards, >> Wiedaad Benjamin >> >> MTN SA >> >> Reference Number: *** >> >> --Original Message-- >> >> From: >> *** >> Date: 03/01/2022 01:20 PM >> To: >> *** >> Subject: Re: UPGRADE [#***] >> >> CAUTION: >> This email originated from outside of the MTN organization. Do >> not >> >> click links or open attachments unless you recognize the sender and know >> >> >> the >> content is safe. >> >> >> Hi >> call on my cell phone number >> below. >> >> i am not giving you my id number over emails. >> >> cell number is >> *** >> >> regards >> >> On 3/1/22, Customer Care wrote: >>> Good >> day >> Ronelle, >>> >>> Thank you for your email . >>> >>> Kindly provide us >> with >> your id number ,together with the cell phone >>> number >>> in question . >> >>> >>> We look forward to being of service to you in the future >>> >>> >> >>> >>> >>> Kind Regards, >>> Wiedaad Benjamin >>> MTN SA >>> >>> >> >>> >>> >>> Reference >> Number: *** >>> >>> --Original Message-- >>> From: >> *** >>> Date: 02/25/2022 01:11 PM >>> To: >> *** >>> Subject: UPGRADE >>> >>> CAUTION: This email >> originated from outside of the MTN organization. Do >>> not >>> click >> links >> or open attachments unless you recognize the sender and know >>> the >>> >> content is safe. >>> >>> >>> Hi >>> >>> a consultant from mtn has called >> me >> around 2 weeks ago. >>> he wanted to do a upgrade on my contract. >>> >> after >> discussion with him i have decided to upgrade to a data package >>> with >> an >> hp laptop. >>> if you listen the calls he said me its the latest i5 hp >> laptop with >>> mouse and a bag and there is stock and not worry. >>> i >> would be paying R256 a month >>> a few days later i get a sms saying that >> my deal is delayed cos of no >>> stock. >>> how is this possible as i was >> advised wrongly by the consultant so >>> that he can get the sale done >> for >> his month end commission. >>> >>> i am totally not happy with this. >>> >> >>> >> Regards >>> “The information contained in this message is intended solely >> for the >>> individual to whom it is specifically and originally >> addressed. >> This >>> message >>> and its contents may contain confidential or >> privileged information from >>> MTN >>> Group. If you are not the >> intended >> recipient, you are hereby notified >>> that >>> any disclosure or >> distribution, is strictly prohibited. If you receive >>> this >>> email >> in >> error, please notify MTN Group immediately and delete it. MTN >>> Group >> >>> >> does not accept any liability or responsibility if action is taken in >>> >> reliance on the contents of this information . Note that all personal >>> >> emails >>> are not authorized by MTN Group. ” >>> >> “The information >> contained in this message is intended solely for the >> individual to >> whom >> it is specifically and originally addressed. This >> message >> and its >> contents may contain confidential or privileged information from >> MTN >> >> >> Group. If you are not the intended recipient, you are hereby notified >> >> that >> any disclosure or distribution, is strictly prohibited. If you >> receive >> this >> email in error, please notify MTN Group immediately >> and >> delete it. MTN >> Group >> does not accept any liability or >> responsibility >> if action is taken in >> reliance on the contents of this information . >> Note that all personal >> emails >> are not authorized by MTN Group. ” >> >> > >> Disclaimer The information contained in this communication from the >> sender >> is confidential. It is intended solely for use by the recipient and >> others >> authorized to receive it. If you are not the recipient, you are hereby >> notified that any disclosure, copying, distribution or taking action in >> relation of the contents of this information is strictly prohibited and >> may >> be ********.