1 reviews | Active since Jun 2015
MTN upgrade
I went into the MTN shop in Cresta to ask about the special I had see on the MTN website. I was standing in line and when it came to our turn, the consultant just sat there ignoring us just staring out the shop window. He was just on the other side of a rope and was close enough to touch him. When we asked if he could help us he looked at us and grunted something. He then told us there were no phones in stock so he could not help us. I wanted the iPhone special and wonder if it will still be available if and when you get stock. I have used MTN for years and have never used any other provider. But now I am thinking if another provider offers me what I want I will be moving over to them. One staff member can effect many customers. What a pity.
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management for urgent attention.
Regarding the upgrade this request will be sent to the relevant team to assist and provide you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management for urgent attention.
Regarding the upgrade this request will be sent to the relevant team to assist and provide you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica