MTN UPGRADE *****

I was contacted by MTN and advised to add a device to my SIM-only contract. I agreed to this upgrade based on the information provided to me. I subsequently received the contract documentation along with a pro forma invoice reflecting an amount of R200 for the upgrade. However, despite this, MTN has debited an additional R1,600 from my bank account without my authorisation or consent. This amount was never disclosed, agreed to, or reflected in the documentation I received. This behaviour is extremely troubling and, quite frankly, feels deceptive. I have been a loyal MTN contract customer since 2000, and this experience has completely eroded my trust in your company. Deducting undisclosed amounts from a customer’s bank account is unacceptable and borders on *****ulent conduct.