1 reviews | Active since Oct 2015
MTN UP YOUR GAME
Hi <br> <br> I opened a new contract at MTN Cavendish on Thursday the 1st of October and got told my sim would be active in 2 to 24 hours which still isn't active on Monday the 5th at 20h40. The reason I opened the MTN contract is because I didn't want to wait 3 days for Vodacom to port my number over to them which I originally wanted to do as I have heard bad thing about MTN, I regret this now as I would probably be up and running with Vodacom by now. The IPhone I got on Thursday also stopped working on Friday morning, MTN did replaced it with a new one when I went in on Friday but got told that they don't know what is happening with my sim as another consultant that is not in is dealing with it and I should come back on Saturday morning which I did only to get told there is no point in me being there cause nothing can be done from the store but the whole of MTN is working on the problem so I shouldn't worry. When I phone 808 they tell me I have to go into the store. I'm a personal trainer and run my business through my phone, this is clearly inconveniencing me and my clients and effecting my work.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been activated on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been activated on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
