MTN UNWILLING TO SORT OUT WRONG UPGRADE DONE BY MONDO

I am most disappointed with the service received from MTN upon upgrading online with the Black Friday special of 60gigs, unlimited calls and sms's. MTN has done the wrong upgrade to a data only contract of 15gigs.

I have been calling their head office to try and sort out the issue. I spoke to Pat Mamane today who if she had been more co-operative on the phone and had the decency to call me back when we got cut off, you would have seen that the Primary account holder is my father and that although the upgrade was done online, the one time password was sent to his number and the phone was delivered to him and he signed for it in December.

I have now been trying to sort out the contract since Monday when it became apparent that the wrong upgrade was done and even though I had spoken to someone and set up the insurance, the device too is uninsured.

The service I have received is beyond disgusting and my father wants to now cancel the contract. I was told by my father that the letter giving me authority to deal with the upgrade was emailed to Pat Mamane whose reply was that she gets over 250 emails a day so she couldn't look for it which I find unacceptable.

I spoke to Alice van der Merwe on Tuesday the 19th and she promised to sort the problem out by today (21st) yet nothing has been done.

When my father visited head office to sort out the issue he was told that they couldn't do anything as the upgrade was done by Mondo. The incompetence is actually mind boggling as now Pat Mamane has said that the only way to sort it out is to visit head office.

Had Pat taken the time to look at the profile she would have seen that my father signed for the handset which was delivered to him in December

I really don't know what more to do to get the correct contract activated other than stand on my head!!!

I spoke to Felicity on the 18th who said that the email should be sent to Pat Mamane. On the 19th I spoke to Alice van der Merwe and she said that I must give her till Thursday to sort out the issue with the contract and the insurance. No communication was received from her in any shape or form and I am still sitting with a data only contract which is not the upgrade chosen.

My father is nearly 80 years old and battles to hear and that is why I'm trying to sort out the contract and even though a letter of authority was emailed to Pat Mamane, she has still refused to help me sort the problem out.

My father for the phone and it was delivered to him by DSV. Since the phone arrived I've been trying to sort out the contract and it's been an absolute nightmare with MTN. My father has been with MTN since inception and my number has been the secondary number for over 20 years. I can't believe that the primary account holder sending an email to sort out the issue isn't good enough!

I now can't make calls and I'm having to buy airtime due to MTN's ineptitude of activating the wrong contract.

I am literally at my wits end trying to sort this problem out and my father is ready to cancel the contract.

I tried to email Pat Mamane explaining the above but my email was blocked for some reason and bounced back so I am once again left with no choice but to post on Hello Peter not that I even got a response from MTN but to warn others not to use MTN but rather one of the other service providers as MTN does not offer service at all.

I am quite sure that I won't receive a response from this post as I never received a response from my previous post about the same issue.

I cannot actually tell you how angry I am with MTN. I am wasting money having to buy airtime to sort the issue out when I should have unlimited calls and sms's! My blood is boiling at the dismissal service received from Pat Mamane today and her absolute lack of interest in helping to sort this issue out!

If someone does actually respond from MTN I will give all the contact details of the primary account holder!

Sent from my Galaxy