MTN Unwilling to rectify their mistake

Good day,

I hope this email will get to someone who is able to assist.

On 07/11/2020 I went into MTN Balfour store for upgrade my contract, I took up the Sim only Mega Talk S plan, However, the Mega Gigs Plan was loaded instead.

I then contacted the shop on 12/11/2020 regarding the issue and was assured that it would be rectified. there was no communication until I contacted online support on your Facebook page and spoke to a user named ZLN who then stated that she forwarded the matter to the consultant who assisted with capturing application, she then provided me with SR# 1-*** and seemed to be passing the buck.

I then went back into the store on 06/12/2020 as I had not received any feedback, the consultant who was assisting (Tshidiso Mashabela) was also still awaiting feedback, I then received an SMS stating that my query (*** has been closed.

I called customer care and spoke to Lungile who then went on to tell me they are not able to put me on the bundle I wanted and instead I would then again have to go back into the shop so that they can revert me back to the previous contract I was on, this makes no sense as the previous contract I was on had a device and the current one I want is a sim only deal.

Please assist me as I cannot pay for something I did not request for and it seems that the customer care team/ back end support is not willing to assist.