Mtn unwilling to help

Item: MTN South Africa
Rating: 2
Author: Deon V

I'm running a business but the Samsung phone I got from them has now seen its days . With 4 days left before my upgrade is due I phoned to find out if it would not be possible for them to move the upgrade date forward by just 4 days \ No the system won't allow it "I was told by Sanele Nzelemo ......I've been with Mtn for many years (about 15 years) but it seems to me that the time has come to make a switch."""

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Replies (1)

MTN South Africa's replyOfficial

26 Nov 2015, 12:40

Hello Vanthelegend,

We are truly sorry for the inconvenience caused and for the breakdown in service.

We've perused the account and looked at your in terms of the good state that you've kept the account. We've now amended the account and you can visit the nearest MTN store with your ID book and do the upgrade.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply26 Nov 2015, 12:40

Official