MTN UNWARRANTED BILLING

We upgraded one of our Company Cellphone contracts in October 2018 and on our company letterhead stated: that we agree on a contract fee of R609-00, the contract description and the cellphone selected. When we received our first bill it was R800-00+. We assumed it was the Pro-Rata fee usually charged. But alas, it is now a few months later and the bill is the same. When inquiring about the excessive billing and a few reference numbers later we were informed that the extra billing is for data and minutes that was an add-on service on the previous contract and it was never removed. They will however remove it now but NOT refund us as the add-on services were used.

Our issue with this is that we paid for a service we did not request. There was a company letter from us stating and agreeing that we are only going to pay R609-00/pm for the renewed contract.

It's more than a R1000-00 in extra billing we incurred.

Please any comments and advice on the matter with similar experiences will be appreciated.