1 reviews | Active since Nov 2015
MTN Unused Data & MTN Call Centre Incompetency
DEAR MTN<br> <br> I've been a MTN prepaid & contract subscriber for over a decade now and been using smartphones for the past 2 to 3 years (contract & prepaid).<br> <br> It was on Sunday 08 November 2015 just after 7pm that i've purchased R60 airtime & bought data at 19:36pm & depleted at 20:09pm knowing that i had background data running, which i was fully aware of but have never exceeded the amound of data lost in such a short period of time as it left me with a balance of R22.08 airtime of this i made 1 voice call duration +- 1-2 minutes, Downloaded whatsapp from the Playstore application. At the time i wanted to make my 2nd Voice call, i received a voice promt \Insufficient Funds to make a call"thought that maybe its a network error & restarted my device. After restarting the device i still had the the same issue.<br> <br> However i made contact with MTN Service provider on 09 November at 07h02am whereby the consulted tried helping & said he will see if he can reimburse me after my explanation to him"
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account and I see that in 2015-11-08 19:04:34 you loaded R60.00 and in 2015-11-08 19:13:51 R5.73 was used on internet and in 2015-11-08 19:32:54 R23.38 was used on internet as well ,then in 2015-11-08 19:36:02 you bought R7.00 data bundles when they got finished in 2015-11-08 20:26:03 R22.68 was used on internet. The R7.00 data bundles usage volume is not that much if you are using LTE sim card and a smart phone as LTE sim card uses double the data when compare to 3G sim card.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account and I see that in 2015-11-08 19:04:34 you loaded R60.00 and in 2015-11-08 19:13:51 R5.73 was used on internet and in 2015-11-08 19:32:54 R23.38 was used on internet as well ,then in 2015-11-08 19:36:02 you bought R7.00 data bundles when they got finished in 2015-11-08 20:26:03 R22.68 was used on internet. The R7.00 data bundles usage volume is not that much if you are using LTE sim card and a smart phone as LTE sim card uses double the data when compare to 3G sim card.
Regards
Nompumelelo
REQ:***