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Rudi B
1 reviews | Active since Sept 2016
27 May 2019, 15:43
MTN unsolicited spam calls and CPA non compliance
I received an unsolicited spam call on my Cellphone from MTN looking for my wife, I immediately asked where our details were obtained from as is your right thanks to the CPA. I then received the normal ******* about using a host of suppliers so I asked to be put through to someone who can answer my questions after being told they are 100% compliant. I was promised a response with the details I requested and promised to be removed from their marketing database. I then received another unsolicited spam call from MTN and when I asked where my details were obtained from I received the same ******* answer and then the phone was put down in my ear.
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Replies (3)0
Replies (3)MTN South Africa's replyOfficial
28 May 2019, 09:08Good day Rudi,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our Sales team to please remove your number from receiving sales calls.
Warm Regards,
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply28 May 2019, 09:08
Official
Good day Rudi,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our Sales team to please remove your number from receiving sales calls.
Warm Regards,
Warm Regards,
Zanele Mazibuko
Complaints Management Team
RB
Rudi B's updateReviewer Update
28 May 2019, 09:45Hi Zanele
Thank you for your reply but as per my post, calls and CPA regulations please advise where my details were obtained from so I can take the matter further or I will lay a formal complaint against MTN?
Thank you for your reply but as per my post, calls and CPA regulations please advise where my details were obtained from so I can take the matter further or I will lay a formal complaint against MTN?
RB
Rudi B's update28 May 2019, 09:45
Reviewer Update
Hi Zanele
Thank you for your reply but as per my post, calls and CPA regulations please advise where my details were obtained from so I can take the matter further or I will lay a formal complaint against MTN?
Thank you for your reply but as per my post, calls and CPA regulations please advise where my details were obtained from so I can take the matter further or I will lay a formal complaint against MTN?
RB
Rudi B's updateReviewer Update
03 Jun 2019, 14:27Hi
Since you have been ignoring my full request and no feedback received after my last reply, you now have 24 hours to answer my query or I will lay a formal complaint since you are not adhering to CPA guidelines even though you claim to.
Since you have been ignoring my full request and no feedback received after my last reply, you now have 24 hours to answer my query or I will lay a formal complaint since you are not adhering to CPA guidelines even though you claim to.
RB
Rudi B's update03 Jun 2019, 14:27
Reviewer Update
Hi
Since you have been ignoring my full request and no feedback received after my last reply, you now have 24 hours to answer my query or I will lay a formal complaint since you are not adhering to CPA guidelines even though you claim to.
Since you have been ignoring my full request and no feedback received after my last reply, you now have 24 hours to answer my query or I will lay a formal complaint since you are not adhering to CPA guidelines even though you claim to.
