MTN - Unsolicited content services

Item: MTN South Africa
Rating: 1
Author: Werner B

I am trying to get a content service cancelled called MTN Dating (which I never subscribed to). Calling *136*5# (content service option), it reports no content service. Calling MTN does report such a service which it seems you have difficulty cancelling. Almost 8 calls in 24 hours and I have another one, this time from MTN Gamer Plus. I never subscribed to any of these services, and never will. Remove it - I am not paying for something I did not ask for. I do not go to adult content sites - I read news on my phone, but it seems it is too dangerous to do so. MTN is unable to protect its customers. I will no longer browse the internet on my phone. Your loss.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

10 Jul 2018, 23:39

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Kindly note that when checked under the account status, all content has been removed on the back end. Please send all correspondence to the below mail address for further processing to avoid it happening again.

***,za

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Kevin.

Best regards,

MTN South Africa's reply10 Jul 2018, 23:39

Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

***,za

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Kevin.

Best regards,

MTN - Unsolicited content services

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